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Frequently Asked Questions

Find answers to common questions about OWA.Link.

General Questions​

OWA.Link is a WhatsApp link shortener that creates short, memorable links that open WhatsApp with a pre-filled message when clicked. More information you can find on our website: https://my.owa.link

Is it free to use?​

Yes! You can create unlimited links using our free domain (openwa.link). Premium features using the shorter owa.link domain require credits.

Do I need to register?​

No registration required for free links. You only need an account for premium features.

  • openwa.link: Free, longer links, public analytics
  • owa.link: Premium, shorter links, private analytics, custom codes

What phone number format should I use?​

Use only international format with country code.

How long can my message be?​

Messages can be up 2000 characters. But we recommend keeping them shorter for better readability.

Can I use emojis?​

Yes! Emojis work great in messages and can make them more engaging. 😊

Absolutely! Create as many different links as you need with different messages or forms.

No, links work forever unless you manually deactivate them. However, based on our FUP, we can remove links that have been inactive for more than 1 year.

Yes, you can edit the phone number, message, and form fields anytime from your dashboard.

Custom codes like owa.link/yourname are available with premium links only.

What are forms used for?​

Forms let you collect information from visitors before they're redirected to WhatsApp. Great for qualifying leads or gathering details.

Analytics​

What analytics are tracked?​

We track total clicks, daily clicks, and general geographic regions. We don't track personal information.

Are analytics real-time?​

Analytics update every few minutes, so they're nearly real-time.

Can anyone see my analytics?​

  • Free links: Analytics are public (add + to end of any link)
  • Premium links: Analytics are private to account owner

How long is data retained?​

We show the last 100 days of daily analytics data.

Premium Features​

How do credits work?​

1 credit = 1 premium link = 1 year. Credits never expire and can be used anytime.

What payment methods do you accept?​

Credit cards, debit cards, and digital wallets (Apple Pay, Google Pay) via Stripe.

Is there a subscription option?​

Currently credits are only year subscription.

Technical Questions​

What devices are supported?​

Links work on all devices with WhatsApp installed - iOS, Android, Web, and Desktop.

Does the recipient need WhatsApp?​

Yes, WhatsApp must be installed for links to work properly.

Yes! Links work anywhere - emails, social media, websites, even printed materials.

What happens if WhatsApp isn't installed?​

Users see a page prompting them to install WhatsApp.

Privacy & Security​

Do you store message contents?​

We only store what's needed for the link to function. Form responses are not stored.

Is my data secure?​

Yes, we use HTTPS encryption, secure servers, and follow privacy best practices.

No, we don't track individual users - only aggregate click data.

GDPR compliance?​

Yes, we're GDPR compliant and respect user privacy.

Troubleshooting​

  1. Check the phone number is correct
  2. Verify WhatsApp is installed
  3. Try on a different device
  4. Clear browser cache

The message isn't appearing​

  • Check for special characters
  • Ensure message isn't too long
  • Try a simpler message
  • Test in a different browser

Form data not showing in WhatsApp​

  • Verify form was submitted completely
  • Check message length limits
  • Ensure all required fields were filled

Analytics not updating​

  • Wait 2-3 minutes for updates
  • Refresh the page
  • Check if link is active
  • Try clearing cache

Account Issues​

I forgot my password!​

You can't have a password for account. Simply enter your email address and we will send you a login link.

How do I delete my account?​

Contact [email protected] with your account deletion request.

Can I change my email?​

No at this moment. E-mail is only identification of your account.

Multiple team members?​

Currently one login per account. Team features coming soon!

Business Questions​

Do you offer enterprise plans?​

Yes! Contact [email protected] with your special requirements.

API access?​

API access is planned for future release.

Do you offer support?​

  • Free users: Community support
  • Premium users: Email support
  • Enterprise: Dedicated support

Best Practices​

  • Keep it short and clear
  • Include context
  • Add a call-to-action
  • Use friendly language

When should I use forms?​

  • Qualifying leads
  • Collecting order details
  • Event registrations
  • Support requests

How often should I check analytics?​

  • Active campaigns: Daily
  • Regular links: Weekly
  • Archived links: Monthly

Still Have Questions?​

Can't find what you're looking for?

We're here to help make your WhatsApp linking experience amazing!